We’re currently undergoing planned technical upgrades to make sure our systems continue to run smoothly.
We apologise for any inconvenience this may cause and encourage you to stay up to date with outages via our news centre or by visiting our help centre for useful tips.
Until Saturday 24 May 8:30pm, you won’t be able to log in to your Linkt account via the website or app, access Linkt Rewards or make account or toll invoice payments. Additionally, our automated phone service and webchat are currently unavailable.
In Victoria and New South Wales, our Contact Centre will be closed during these times as per normal operational hours.
In Queensland, our Contact Centre will be open Saturday 24 May from 7am - 7pm with limited services.
Following the upgrades, all services will be available from Saturday 24 May 8:30pm.
Paying toll invoices during the outage period
If your toll invoice is due between Friday 23 and Saturday 24 May, you’ll be able to pay by Sunday 25 May with no additional fees.
Is travel impacted during the outage period?
No, you can continue to travel as normal. However, you may notice a delay in trips being charged and added to your account until after the outage. If multiple trips are charged after the delay, this may trigger multiple payments to your account depending on your account type and payment arrangement (for example, if you have have auto top-ups or a Postpaid Account).
Can I redeem my Linkt Rewards offers during the outage period?
No, access to Linkt Rewards is currently unavailable. We apologise for any inconvenience this may cause and encourage you to redeem your offers from Saturday 24 May 8:30pm.